Refund policy
Refund Policy
We want you to feel confident shopping with Juices x Berries.
If something isn’t right, we’ll make it right.
Returns
Returns are accepted within 30 days of delivery.
Because our products are personal care items, we can only accept returns that are:
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Unused
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In original packaging
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In the same condition as received
Opened or used products are not eligible for return.
How to Start a Return
To request a return, contact us at:
Please include your order number and reason for the return. Our team will guide you through the next steps.
Refunds
Once your return is received and inspected:
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You’ll be notified of approval or denial
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Approved refunds are issued to the original payment method
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Processing typically takes 5–10 business days, depending on your bank
Shipping costs are non-refundable.
Exchanges
If your item arrived damaged or incorrect, contact us at ask@juicesxberries.com and we’ll take care of it.
Non-Returnable Items
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Opened or used products
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Items damaged due to misuse
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Gift cards (if applicable)
Questions
If you have any questions about refunds or returns, reach out to us at:
We’re happy to help.